Terms of service
Terms of Use
These numbered terms set out the rules for website access, customer accounts, product information, orders, payment, delivery, returns, intellectual property, and liability.
Scope
These Terms of Use govern access to and use of the druxen website, including browsing, account functions, checkout, ordering, and customer-service features. Additional policies displayed on the website, including shipping, return, refund, payment, and privacy terms, form part of the applicable rules for those subjects. Mandatory consumer rights remain unaffected.
Use of the Website
You may use the website only for lawful personal or business purchasing purposes consistent with these terms. Website access may be interrupted for maintenance, security, technical limitations, or circumstances outside our reasonable control. You must not interfere with website operation, attempt unauthorized access, or use automated methods that place an unreasonable load on the service.
Customer Accounts and Responsibilities
When an account is available, you must provide accurate information, maintain current contact details, protect login credentials, and promptly report suspected unauthorized use. You are responsible for activity conducted through your account unless applicable law provides otherwise. We may suspend access where necessary to investigate security concerns, misuse, or materially inaccurate information.
Product Information
We aim to present product descriptions, images, colors, measurements, materials, and care information accurately. Screen settings, lighting, manufacturing tolerances, and product updates can cause reasonable differences. Product-specific information displayed at purchase should be reviewed carefully, especially sizing, customization, and care details.
Orders
Submitting an order is an offer to purchase the selected products under the information shown at checkout. You are responsible for checking product, quantity, size, delivery address, and payment details before submission. We may request clarification, reject an order, or limit quantities for availability, compliance, fraud prevention, pricing error, delivery restriction, or other legitimate reasons.
Formation of Contract
An automated order acknowledgment confirms receipt but does not necessarily mean that the order has been accepted. A binding sales contract is generally formed when we expressly confirm acceptance or dispatch the goods, depending on the checkout process and applicable law. If an order cannot be accepted, any captured payment will be handled through the original payment method.
Prices and Availability
Prices are displayed in the currency indicated on the website and may include or exclude taxes, shipping, or duties as shown during checkout. Product availability can change without notice, and an item may become unavailable after an order is submitted. Obvious pricing or description errors may be corrected; where an error affects an order, we will provide available options before proceeding when required.
Payment
Only payment methods shown at checkout are accepted. Payment is subject to authorization, identity or security checks, issuer rules, and payment-provider terms. You confirm that you are authorized to use the selected payment method and that billing information is accurate. A failed or reversed authorization may prevent order acceptance or lead to cancellation.
Shipping and Delivery
Processing and delivery estimates are not guaranteed unless expressly stated as such. Delivery timing depends on destination, carrier performance, customs procedures, address accuracy, weather, peak demand, and other operational factors. Risk and title transfer according to applicable law and the delivery terms communicated for the order.
Returns and Refunds
Return eligibility, procedures, exclusions, inspection, shipping costs, and refund timing are governed by the Return and Refund Policy and mandatory law. Items should not be sent back without following the stated process. Refunds are generally made to the original payment method after an eligible return or approved adjustment has been confirmed.
Intellectual Property
The website and its original text, design, code, graphics, product presentation, and branding are protected by intellectual-property laws. You receive a limited, revocable right to use the website for its intended purpose. No ownership right is transferred, and content may not be copied, adapted, scraped, republished, or commercially exploited without permission or a legal exception.
Prohibited Uses
You must not use the website for fraud, unlawful purchases, impersonation, infringement, distribution of malicious code, circumvention of security, unauthorized data collection, harassment, or interference with another userâs rights. You must not submit false delivery or payment information or misuse promotions, returns, chargebacks, or account functions. We may restrict access and preserve relevant records when misuse is reasonably suspected.
Limitation of Liability
Nothing in these terms excludes liability that cannot legally be excluded, including liability arising from intentional misconduct or other mandatory statutory categories. To the extent permitted by law, we are not responsible for indirect or unforeseeable loss, loss caused by user-provided inaccuracies, third-party systems outside our control, or website interruptions that reasonable safeguards could not prevent. Consumer remedies for defective goods remain governed by applicable law.
Changes to the Website
We may modify, update, reorganize, suspend, or discontinue website features, content, product ranges, or technical functions. Changes may be made for security, legal compliance, usability, business operation, or service improvement. Where a change affects an existing accepted order, the transaction will be handled according to the order terms and applicable law.
Changes to These Terms of Use
We may revise these terms to reflect legal, operational, technical, or commercial changes. The revised version applies from the stated publication or effective date and does not retroactively remove rights already accrued under an accepted transaction. Users should review the current terms before placing an order.
Contact
Questions about these terms, an order, or website use may be submitted through the Contact Page at contact us. Provide the relevant order reference or page name and a clear description of the issue. Do not include passwords or complete card details in a message.
Customer Support
Use our Contact Page for questions about these terms or a transaction.
Contact Customer Service